Policies and FAQ

Custom and Personalized Orders

I offer custom and personalized orders! Please send me a message regarding what kind of specifications you are looking for and we will work out the cost and details. If you need me to make a custom design, I charge $5 for a design fee. This comes with the design itself, a consultation of 30 minutes, and 2 edits.

There are no returns or cancellations on custom orders.

Care Instructions 

Care Instructions for Faux Leather products:
​Our faux leather products should not be washed in the washer or submerged in water. Please use a damp cloth to clean them.

Digital Orders and Designs

My designs can be used personally or commercially to create printed items only for small businesses (cards, scrapbooking, jewelry design, mixed media, clothing)
Be sold as digital cards, invitations, brochures, flyers, business cards, in JPEG or PDF flattened file.
Use my designs up to 250 times total without purchasing a license.

There are no returns or exchanges on designs or digital orders. Purchase at your own risk.



If a third party is manufacturing your product or you create quantities larger than 500 for commercial sales (mass production or wholesale) without having to credit HB Creations

COST: $5 per set plus the cost of the set.


You will need this license if a DEMAND SITE is manufacturing your product OR you create quantities larger than 500 for Commercial Sales without having to credit HB Creations.

COST: $10 per set plus the cost of the set.

Return Policy
I gladly accept exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery

I don't accept returns or cancellations
But please contact me if you have any problems with your order.

The following items can't be returned or exchanged
• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.  Generally, ready to ship items will ship in 1-3 business days.  Items that need make will take 1-2 weeks.

Estimated shipping times
North America: 3-5 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.